Refund Policy

Refund Policy

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Returns

We are confident that you will be very satisfied with our product. If however, for whatever reason, our product does not convince you, we will gladly accept it back and send you a full refund for the product’s value. Please note that shipping costs will not be refunded. Refunds can only be made to the exact same payment instrument and account that was used for the original purchase.
We accept returns within 30 days of the original purchase date, please be sure to send your return in a timely manner to receive the refund. Please send your returns to:

Hermes / Eco-Reviver
8700 W Bryn Mawr Avenue, Ste 920N
Chicago, IL 60631

Exchanges

We do not offer exchanges of merchandise. If you would like a different unit than the one that you received, please return it for a full refund, and then purchase a new unit on the shop.

Damages

If your shipment arrives damaged, please contact customer service. We will do a quick validation of the damage with you, and then refund you for the full value of the product. Please note that damages need to be reported to us within 15 days of purchase.